Rider's Guide

How to Schedule a Ride

Reservationists are available Monday through Friday from 7:30 AM until 5:00 PM.

To reserve a ride for Tuesday through Saturday, you must call before 3:00 on the previous business day (remember that holidays are not business days). For trips on Monday, you must call the previous Friday before 4:00 PM. We can take reservations up to two weeks in advance.

Please keep in mind when making your reservation for local trips, that the driver may arrive 15 minutes before or 15 minutes after the pick-up time that you schedule with the reservationist. For example, if you schedule a 9:30 pick-up, the driver may arrive as early as 9:15 or as late as 9:45. This time could be longer if booking a long-distance or run-time trip. Please be sure to clarify with your reservationist when booking the trip.

When calling to make your reservation, be prepared to provide the following information:

Your name

Your recipient ID and card issue number for MATP

Your appointment day and time

The complete address and phone number of your destination

The time you need to return

Any special needs you may have, such as a van with a lift, or if an aide (attendant) or companion will be traveling with you.

How to Cancel A Ride

If you should need to cancel your scheduled ride before the day of your trip, please call the Washington Rides office at 724/223-8747 or 1-800-331-5058 to do so.

If you need to cancel your ride on the day of your trip, please call your service provider a least one hour prior to your scheduled pick-up time:

First Transit – 724-746-8917 (weekends and weekdays after 9:00 p.m., please call 412-833-3300)

Tri-County Access – 724-379-6802

White Line Taxi – 724-785-3600

Aides/Attendants

An aide or attendant is someone who is physically or medically necessary to assist a passenger in using Washington Rides’ services. An aide can ride free when accompanying an eligible passenger but we must be notified when booking your trip.

A Companion is a person who travels with an eligible passenger. Unless the companion is also eligible for one of Washington Rides’ programs, that person must pay the full, general public fare.

Passenger Rules

All passengers must wear seat belts

Smoking, eating, drinking, and the use of personal music devices without headphones are prohibited onboard vehicles

Passengers must provide their own child car seats and booster seats as required by law.

Passengers must pay their proper fare at the time of boarding.

Passengers are expected to be cooperative and demonstrate appropriate behavior at all times while on the vehicle.

Fighting, possession of weapons of any kind, the use of abusive language, and disruptive behavior will jeopardize one’s eligibility for service.

Please wait for your ride at the exact address that you gave when making your reservation.