Rider's Guide
How to Schedule a Ride
Reservationists are available Monday through Friday from 7:30 AM until 5:00 PM.
To reserve a ride for Tuesday through Saturday, you must call before 3:00 on the previous business day (remember that holidays are not business days). For trips on Monday, you must call the previous Friday before 4:00 PM. We can take reservations up to two weeks in advance.
Please keep in mind when making your reservation that the driver may arrive 15 minutes before or 15 after the pick-up time that you schedule with the reservationist. For example, if you schedule a 9:30 pick-up, the driver may be as early as 9:15 or as late as 9:45.
When calling to make your reservation, be prepared to provide the following information:
- Your name
- Your recipient ID and card issue number for MATP
- Your appointment day and time
- The complete address and phone number of your destination
- The time you need to return
Any special needs you may have, such as a van with a lift, or if an aide (attendant) or companion will be traveling with you.
How to Cancel A Ride
If you should need to cancel your scheduled ride before the day of your trip, please call the Washington Rides office at 724/223-8747 or 1-800-331-5058 to do so.
If you need to cancel your ride on the day of your trip, please call your service provider a least one hour prior to your scheduled pick-up time:
- First Transit – 724-746-8917 (weekends and weekdays after 9:00 p.m., please call 412-833-3300)
- Tri-County Access – 724-379-6802
- White Line Taxi – 724-785-3600
Aides/Attendants
An aide or attendant is someone who is physically or medically necessary to assist a passenger in using Washington Rides’ services. An aide can ride free when accompanying an eligible passenger but we must be notified when booking your trip.
A Companion is a person who travels with an eligible passenger. Unless the companion is also eligible for one of Washington Rides’ programs, that person must pay the full, general public fare.
Passenger Rules
- All passengers must wear seat belts
- Smoking, eating, drinking, and the use of personal music devices without headphones are prohibited onboard vehicles
- Passengers must provide their own child car seats and booster seats as required by law.
- Passengers must pay their proper fare at the time of boarding.
- Passengers are expected to be cooperative and demonstrate appropriate behavior at all times while on the vehicle.
- Fighting, possession of weapons of any kind, the use of abusive language, and disruptive behavior will jeopardize one’s eligibility for service.
- Please wait for your ride at the exact address that you gave when making your reservation.